Crush10Media, Inc. works in a Google office environment.
In this environment, we utilize Chromebooks for all day to day operations, browser-based applications and communications. We generally utilize 2-factor authentication in the Google environment. We reset these Chromebooks every so often and flush all of the local temporary content at that time. Customer files and working documents are stored in a Google Drive which is 2 factor authenticated. When we need to make deliverables, and the customer does not wish to share a Google sheet or Google doc, we convert to Adobe, MSWord, MSPPT, or MSExcel and then share that with the customer.
Windows PC’s are used work offline when we need to use tools like Microsoft Office applications and the suite of Adobe products. The only online use for our Windows PC’s are for software update, and, in some cases, when not supported by a Chromebook browser, online webinar support. These PC’s absolutely do not access our Google Drive and, in general, are segregated from the Chromebook environment.
Customer files that are maintained locally while in process may be loaded to a USB memory stick. If so, then these memory sticks are labeled and unique to that specific customer. At the end of any particular project, we load the files into the Google Drive, email/zip to the client, or load to your DropBox or project management system (such as Basecamp) and then delete the files from the memory stick. At the end of the customer engagement (end of contract), we physically destroy the memory sticks.
We do not utilize customer email accounts, customer slack accounts or Crush10Media email accounts from mobile phones (android, apple) or pad computing platforms. We do utilize SMS and Skype on mobile platforms for Company business, but not for customer file transfer, only communications.
If you need our help to support website work, then we use WordPress. We utilize one of several templates such as Genesis or Avada on top of WordPress and recommend SHIELD security software that manages access and authentication. This security software notifies us of administrator login attempts, unsuccessful logins, and lock-outs. Your ISP should backup the website daily but we also recommend additional tools for website backup.